How do I appeal a ban or suspension?
Tap Appeal this decision in our email, on the suspension screen or on a notice in the Safety Center. A short form opens in your browser. Tell us why you think the decision was wrong. A person on our team reviews every appeal and answers by email.
Where you find Appeal this decision
- Suspension or ban: in the email we send you, and on the suspension screen in the app.
- Warning, hidden photo or removed profile text: on the notice in the Safety Center. Open the Profile tab → gear icon → FAQ & contact → Safety Center → Your safety notices.
How it works
- Tap Appeal this decision. A short form opens in your browser. You don't need to log in.
- Check the decision, the reason and the date at the top of the form.
- Write why you think the decision is wrong, in at least 20 characters. Then tap Send appeal.
- You see a request number, for example VN-1A2B3C4D. Keep it in case you write to us later.
If you can't use the form
On older app versions, Appeal this decision opens an email instead. That still works.
You can also email support@vennuapp.com from any address. Use the subject Appeal — account followed by your account ID if you have it. Otherwise, write the phone number or email you signed up with.
Good to know
- A person on our team reviews your appeal and answers by email, usually within 2 days.
- You can appeal each decision once, within 6 months. Sending more doesn't make it faster.
- Be honest and specific. If we got it wrong, we lift the suspension or ban, or show the hidden photo again.