How do I appeal a ban or suspension?

Updated · iPhone, Android and Web

Tap Appeal this decision on the suspension screen. It opens an email to support@vennuapp.com with your account ID in the subject. Tell us why you think the decision was wrong. A person reviews every appeal.

In the app

  1. On the suspension screen, tap Appeal this decision.
  2. Your email app opens with the subject Appeal — account and your account ID. Keep the subject as it is.
  3. Explain why you think the decision was a mistake, and send it.

If you can't open the app

Email support@vennuapp.com from any address. Use the subject Appeal — account followed by your account ID if you have it. Otherwise, write the phone number or email you signed up with.

Good to know

  • A person on our team reviews your appeal and answers by email.
  • One appeal is enough — sending many doesn't make it faster.
  • Be honest and specific. If we got it wrong, we restore your account.
Write your appeal

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Write to us. A person reads every message and answers by email. We'll open the “Appeal a ban or suspension” topic for you.

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