Why was my account banned or suspended?
We suspend or ban accounts that break our Community Guidelines or Terms. We email you the reason, until when the suspension lasts or that the ban is permanent, and a link to appeal. The app shows the same. If you think it's a mistake, you can appeal.
What you see
- Account suspended — for a limited time. The screen shows Until and a date.
- Account banned — permanent. The screen says This ban is permanent.
- The Reason and your Account ID.
We also email you the reason, the end date or that the ban is permanent, and an Appeal this decision link.
While suspended or banned, you can't browse, match or message. After a while you may be signed out and see This account is suspended or banned when you try to log in. Older app versions say This account has been suspended.
Warnings
A warning doesn't limit your account. It appears as a notice in the Safety Center with the reason: open the Profile tab → gear icon → FAQ & contact → Safety Center. You can appeal a warning from that notice.
If someone you chatted with isn't active
When an account you matched with is suspended or banned, the match disappears. A chat with messages stays readable and shows This account isn’t active. You can't send new messages there.
Good to know
- To appeal, tap Appeal this decision in the email or the app. How appeals work.
- A ban doesn't cancel a Pro or VIP subscription. Cancel in the store.
- A new account with the same details is blocked after a permanent ban.
- Read our Community Guidelines and Terms.