Contact us
Pick a topic. Each one opens an email with the right subject, so it reaches the right person. A person reads every message — no bots. You don’t need a Vennu account to write to us.
What do you need help with?
Login & accountCodes that don't arrive, a new phone, a changed number or email.
To: support@vennuapp.com
Subject: Login help
Payments & membershipPRO, VIP, boosts, charges and restoring purchases.
Refunds and cancellations for purchases in the app are handled by Apple or Google. We can still help you check what happened.
To: support@vennuapp.com
Subject: Payments & membership
Something isn't workingA screen, button or feature that doesn't do what it should.
Check the list of known issues first — we may already be fixing it.
To: support@vennuapp.com
Subject: Something isn't working
Events, venues & dealsA deal that wasn't honored, a closed venue, wrong event details.
To: support@vennuapp.com
Subject: Events, venues & deals
Privacy requestAccess, correct or delete your personal information.
You can download your data and delete your account yourself in the app. Email us for anything the app can't do.
To: support@vennuapp.com
Subject: Privacy request
Appeal a ban or suspensionYou think we suspended or banned your account by mistake.
Your account ID is shown on the suspension screen in the app. Put it in the subject line so we can find your account.
To: support@vennuapp.com
Subject: Appeal — account <your account ID>
Venue or partnerYou run a venue or events and want to be listed.
PressMedia and interview requests.
To: support@vennuapp.com
Subject: Press inquiry
Safety and legal reports
Safety concern about a memberHarassment, threats, scams or something that happened on a date.
If you are in danger, call 911 now. The fastest way to report a member is inside the app: tap Report user on their profile, or ⋯ → Report in your chat.
To: reports@vennuapp.com
Subject: Safety report
Intimate images shared without consentAlso AI-made or edited images. No account needed.
Child safetySomeone under 18, or content that sexualizes a minor.
If a child is in immediate danger, call 911. You can also report to NCMEC at report.cybertip.org.
To: reports@vennuapp.com
Subject: Child safety report
Someone is pretending to be meA profile uses your photos or your name. No account needed.
To: reports@vennuapp.com
Subject: Impersonation report
CopyrightYour copyrighted work is used without permission.
Law enforcementRequests from police and other authorities.
Include your agency, a case reference and a way to verify your request. Requests for user data beyond a CyberTipline report require valid legal process.
To: reports@vennuapp.com
Subject: Law enforcement request
Before you write, the answer may already be here: search the Help Center or check the known issues. Please never send passwords, card numbers or intimate images by email.