I paid, but I don't have PRO or VIP

Updated · iPhone and Android

Tap Restore purchases in the app while signed in to the same Apple ID or Google account you paid with. That usually fixes it within seconds.

Steps

  1. Open the Profile tab → gear icon → My Plan.
  2. Tap Restore purchases. You'll see Purchases restored. when it worked.
  3. If you see No previous purchases found., check that your phone uses the Apple ID or Google account you paid with.

Still missing?

  • Make sure you're signed in to the same Vennu account you used when you bought it.
  • Restart the app and check your internet connection.
  • Contact us with the date of the charge and whether you paid through Apple or Google. Please don't send card numbers.

Good to know

  • Restoring while signed in to a different Vennu account moves the plan to that account.

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