The venue didn't honor my deal
Sorry about that. Tell us in the app that the deal didn't work, then contact us with the venue name and the time. We'll make it right where we reasonably can.
What to do
- When Vennu asks Did the deal work?, tap No, there was a problem. You see the question when the timer runs out, or when you tap Done after a minute or more.
- Vennu then asks What happened? in the same sheet. Pick a reason, like Deal not honored, Staff didn’t know the deal, Long wait or Not as described, add a few words if you like, and tap Send. Both are optional: your answer is already saved.
- Contact us: tell us the venue, the date and time, and what the staff said.
What we do
Our Terms say it plainly: if a partner venue fails to honor a valid deal, contact us and we will make it right where we reasonably can.
Good to know
- Venues decide the details of their deals, like days, times and conditions. Check the deal before you go.
- If the listing itself is misleading, tap ⋯ → Report → Misleading or false offer.