I was charged something unexpected at a venue

Updated · iPhone and Android

Bills at a venue are between you and the venue, so first ask the staff or the manager. Please tell us too, so we can check the listing.

What to do

  1. Ask the staff or manager to explain the charge before you leave.
  2. Keep your receipt.
  3. Contact us with the venue name, date and what happened.

Good to know

  • Vennu doesn't handle payments at venues. Charges on your card from a venue are between you and the venue.
  • If a listing or deal was misleading, tap ⋯ → Report → Misleading or false offer on the place page.
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