Why is my location wrong?

Updated · iPhone and Android

Vennu updates your location when you open the app. Check that location access is on for Vennu, turn on precise location in your phone settings, and reopen the app. If you set a custom location, switch back with Update location.

Try these steps

  1. Custom location on? Open Explore, tap your location at the top and choose Update location.
  2. Location access. In your phone's settings, allow location for Vennu while using the app. Turning on precise location helps.
  3. Reopen Vennu. It checks your location when you open it, and again when you come back after 15 minutes or more.

If you see "Location needed"

Tap Enable location, or Open Settings to allow it, then Try again.

Good to know

  • Your location is stored only roughly, about 1 km, so small differences are normal.
  • Still wrong? Contact us and tell us your phone model.

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