My Boost didn't seem to work

Updated · iPhone and Android

While a Boost runs, the middle button in the bottom bar shows a countdown. When it ends, Vennu shows how many likes you got. Fewer people are active at some times, so the result can vary.

Check that it's running

  • The middle button in the bottom bar shows a countdown.
  • The Boost screen says You're boosted.

Just bought Boosts?

Right after you pay, Vennu says Purchase complete. and how many Boosts are on their way. They're usually added within a few seconds. Until then, the button on the Boost screen says Adding your Boosts…, and you can close the screen.

If they're still not there after about a minute, you see Purchase received. Your Boosts will appear in a moment. Close Vennu and open it again. Still missing? Contact us with the date of the purchase and whether you paid through Apple or Google.

Getting more from a Boost

  • Boost when many people are likely to be online.
  • Make sure your filters and your location are right, and that you're visible in the mode you use.
  • Great photos and a full profile help people like you.

Good to know

  • When your Boost ends, you see Your Boost is over and the number of likes you got.

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Still need help?

Write to us. A person reads every message and answers by email. We'll open the “Payments & membership” topic for you.

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