How do I download my data?
In the app: Profile tab → gear icon → FAQ & contact → Request my data. You get a ZIP file with your data and a guide to every file within a minute. You can do this once a day.
Steps
- Open the Profile tab and tap the gear icon.
- Tap FAQ & contact, then Request my data, and confirm with Download.
- After up to a minute, your phone's share menu opens with a file named like vennu-data-2026-10-21.zip. Save it or send it to yourself.
What's in it
- README.md explains every file in your app language, and tells you why we use your data, where it comes from, who receives it, how long we keep it, and how automated decisions work.
- data/ has one file per category: account, profile, photos, matches, likes you sent, your messages and the messages others sent you in chats you can still open, groups, events, deals, purchases, support requests, safety notices, records of your choices, app activity and more.
- media/ has your profile photos and the voice messages you sent.
- metadata.json says when the file was made and how many entries each file has.
What's not in it
Who liked you (only how many), the names and IDs of the people who wrote to you, who reported you, internal notes of our team, and security values such as device tokens. The README lists everything that's left out and why.
Good to know
- One download a day. If you tried too soon, the app tells you when you can try again.
- Anyone who has the file can read it. Keep it somewhere safe.
- The files are in JSON, a format any text editor and most programs can open.
- On an older app version, you get a single .json file with the same data.
- Can't sign in, already deleted your account, or need something else? Email support@vennuapp.com with the subject "Privacy request". We answer within 1 month (EU/EEA, UK) or 45 days (U.S.). Contact us.