How do I contact support?
In the app: Profile tab → gear icon → Contact & FAQ → Contact support. Pick a topic, describe what happened, and send. Our reply shows up under My requests, with a notification.
Send a request
- Open the Profile tab and tap the gear icon.
- Tap Contact & FAQ, then Contact support.
- Choose what it's about, describe what you did and what happened, and add up to 3 screenshots if they help.
- Tap Send request.
Read and answer our reply
- When we reply, you get a notification. The reply is under Contact & FAQ → My requests.
- If your account has a confirmed email address, the reply also arrives by email. You can answer in the app or reply to the email.
- Replied means it's your turn. Your answer goes into the same request.
- A solved request closes after 7 days without a new message. For something new, start a new request.
Can't use the app?
If you can't log in, email support@vennuapp.com from the address or with the phone number you signed up with. Contact us.
Good to know
- If you are in danger, call 911 or your local emergency number first.
- To report a person, use Report on their profile or in the chat. That goes straight to our safety team.
- We keep closed requests for 24 months, then delete them.