Legal · AGB

Allgemeine Geschäftsbedingungen

Letzte Aktualisierung: August 9, 2026

Diese Fassung ist auf Englisch verbindlich — Vennu wird von Gutenwords LLC (Wyoming, USA) betrieben.

Welcome to Vennu. These Terms of Service (the "Terms") are a legally binding agreement between you and Gutenwords LLC, a Wyoming limited liability company, 30 N Gould St Ste N, Sheridan, WY 82801, United States ("Vennu," "we," "us"), governing your use of the Vennu mobile application and related websites and services (the "Services"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

1. Eligibility

To create an account and use the Services, you must:

  • be at least 18 years old;
  • be legally able to enter a binding contract;
  • not be prohibited from using the Services under the laws of the United States or any other applicable jurisdiction;
  • never have been convicted of, or pled no contest to, a felony or indictable offense (or a crime of similar severity), a sex crime, or any crime involving violence or a threat of violence, and not be required to register as a sex offender with any government registry;
  • not have been previously banned from the Services.

We may use any lawful means to verify eligibility, and we may suspend or terminate accounts that misrepresent age or identity. Reports of suspected underage users are treated as our highest-priority safety category.

2. Your Account

You agree to provide accurate information (including your real date of birth), to maintain only one account, and to keep your sign-in credentials secure. You are responsible for activity on your account. You may not transfer or sell your account. If you believe your account has been compromised, contact support@vennuapp.com immediately.

3. Community Rules and Conduct

Vennu is for genuine personal connection. You agree that you will not:

  • misrepresent your identity, age, or affiliations, or impersonate any person;
  • upload or share content that is illegal, or that depicts or promotes child sexual abuse or exploitation in any form (see Section 8 — we detect, remove, and report such material to the authorities);
  • harass, stalk, threaten, abuse, defame, or intimidate any person, on or off the platform;
  • share sexually explicit content in public profile areas, or send unsolicited sexual content;
  • use the Services for any commercial purpose without our written consent, including advertising, solicitation, escorting, or the sale of goods or services;
  • request money from other users, or engage in any scam, fraud, or deceptive practice (including "romance scams");
  • share other users' private information or content outside the Services without their consent;
  • use bots, scrapers, or automated tools; probe, disrupt, or reverse engineer the Services; or circumvent any access controls, rate limits, or moderation systems;
  • spoof or manipulate your device location (mock-location tooling is grounds for a ban);
  • create a new account after we have banned you.

Our detailed Community Guidelines form part of these Terms.

4. Your Content

You retain ownership of the content you create and upload (photos, prompt answers, messages, voice recordings — "Your Content"). You grant us a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, reproduce, adapt (for example resize or transcode), and display Your Content solely to operate, secure, moderate, and improve the Services as described in these Terms and the Privacy Policy. This license ends when Your Content is deleted from the Services, subject to the legal-hold retention described in the Privacy Policy. We do not use Your Content for advertising to third parties, and we will not place Your Content in marketing materials without your separate express consent.

You represent that you have all rights to Your Content and that it does not violate anyone else's rights or any law.

5. Safety; No Background Checks; Meeting in Person

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS.

We do not conduct criminal background screenings or identity verification of members as a condition of membership. Vennu's optional photo verification badge means only that a human reviewer compared a live-posed selfie with the profile's photos — it is not an identity, background, or criminal-records check. We make no representations or warranties about the conduct, identity, or intentions of any user.

5.1 Safety Awareness (Connecticut Gen. Stat. §§ 21a-436/437; New York Gen. Bus. Law §§ 394-c/394-cc)

Please take these precautions when connecting with people you meet on Vennu — before and especially when meeting in person:

  • Anyone who asks you for money or your financial information is likely a scammer. Never send money, especially by wire transfer, gift cards, or cryptocurrency, and never share financial account information. If another member asks you for money, report it to us immediately via the in-app report flow or at reports@vennuapp.com.
  • Keep conversations on the platform until you trust the other person; scammers try to move you to email or text quickly.
  • Don't share personal information (home or work address, daily routine, financial details) with someone you haven't met.
  • Meet in public, tell a friend or family member your plans, stay sober, and arrange your own transportation to and from the first meeting.
  • Video-chat before meeting in person to confirm that the person matches their photos.
  • Long-distance and overseas relationships carry particular scam risk — be wary of people who always have excuses not to meet or video-chat, or who profess strong feelings unusually quickly.

These and further tips, plus the reporting tools, are available in our in-app Safety Center (Profile → Settings → Contact & FAQ → Safety Center) and in our Community Guidelines. New York members can also consult the resources referenced by New York General Business Law § 394-c.

5.2 Fraud Ban Notification

If we ban a member for using the Services to defraud other members, we will — as required by New York General Business Law § 394-cc and as a matter of policy for all U.S. members — notify members who previously exchanged messages with the banned member that the member was banned for suspected fraudulent activity, together with safety guidance. This notification does not imply any conclusion about your specific interaction, and we may be unable to notify you where technical or legal constraints apply.

6. Moderation and Enforcement

We want Vennu to be safe and authentic. You acknowledge and agree that:

  • Content you upload or send may be screened by automated systems and reviewed by our team as described in the Privacy Policy;
  • We may, at our discretion, remove content, withhold content from distribution pending review, warn, suspend, or ban any account that we reasonably believe violates these Terms, our Community Guidelines, or the law, or that creates risk for other users — with or without prior notice;
  • Where we remove your content or take action against your account, we will (except where legally constrained, for example during an ongoing investigation) tell you the category of the reason, whether the decision was automated or made by our team, and how to request a review of the decision within the stated window;
  • Banned users are not entitled to any refund of subscription fees or unused consumables, except where required by law or by the applicable app store's policies;
  • We may report unlawful content and conduct to law enforcement and — where child sexual abuse material is concerned — are legally required to report it to NCMEC (see Section 8).

7. Reporting Other Users

You can report any profile, message, like comment, group, or event from within the app. Reports are confidential — we do not tell the reported user who reported them. Blocking and unmatching are always available and free. In an emergency, contact local law enforcement first.

8. Child Safety

We have zero tolerance for child sexual abuse and exploitation. Uploaded images are automatically checked against hash lists of known child sexual abuse material; confirmed material is removed, preserved as required by law, and reported to the National Center for Missing & Exploited Children (NCMEC) in accordance with 18 U.S.C. § 2258A, and the account is terminated. Our published child safety standards are at https://www.vennuapp.com/child-safety.

9. Subscriptions, Consumables, and Billing

9.1 Free Services

The core of Vennu is free: creating a profile, discovery and matching, messaging your matches, photo verification (always free), groups and events, and one active trip.

9.2 Paid tiers — what you get

  • Vennu Pro (auto-renewing subscription): see everyone who liked you; unlimited swipes and likes; rewind your last swipe; travel mode (set your dating location manually); advanced filters and sorting of your likes; and up to 3 concurrent trips.
  • Vennu VIP (auto-renewing subscription): everything in Pro, plus VIP-only deals and benefits at participating partner venues; enhanced visibility in discovery; and priority likes, which keep your like pinned at the top of the recipient's list for seven days.
  • Consumables (one-time purchases, available to all tiers): Boosts, which show your profile sooner to a set number of upcoming viewers within a limited window. Consumables are used up when you use them and do not renew.

Venue deals are provided by independent partner venues, may change or end at any time, are subject to availability and to any conditions shown on the deal, and have no cash value. VIP benefits are available only in cities where we have partner venues, and redemption limits may apply; both are shown in the app. If a partner venue fails to honor a valid deal, contact us and we will make it right where we reasonably can; we are not responsible for the acts of partner venues.

The feature descriptions above are a summary. The exact scope, price, and billing period are always shown on the purchase screen before you buy. We display measured, factual performance statistics (for example, your actual boost reach) rather than promotional multipliers.

9.3 Auto-renewal — clear terms

For any auto-renewing subscription, before you purchase we display the price, the billing period, the fact that the subscription renews automatically at the stated price until you cancel, and how to cancel. By purchasing, you authorize the applicable app store to charge the stated price to your payment method at the start of each renewal period until you cancel.

9.4 How to cancel — simple, online, anytime

You can cancel online at any time, effective at the end of the current billing period, through the store you purchased from:

  • Apple App Store: Settings → [your name] → Subscriptions → Vennu → Cancel Subscription;
  • Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Vennu → Cancel.

Cancellation is at least as easy as signing up: the Vennu app links you to your store's subscription management screen from Profile → Settings → My plan. Cancelling stops the next renewal; it does not retroactively refund the current period (see 9.5). Uninstalling the app or deleting your Vennu account does not cancel a subscription — cancel through the store as described above. After cancelling you keep your paid features until the end of the paid period.

9.5 Refunds

Purchases are billed by Apple or Google, and refunds are handled under the respective store's refund policy (subject to any non-waivable rights you have under the law of your state). We do not have direct access to your payment instrument.

9.6 Changes to prices and features

We may change subscription prices or materially change tier features prospectively. For a price increase to an existing auto-renewing subscription you will receive advance notice, and — where required by the platform or by applicable law — the increase will not take effect unless you consent; otherwise you may cancel before the change takes effect.

9.7 Virtual items

Boosts, badges, and similar items are licensed, not sold; they have no monetary value, are non-transferable, and — except where required by law — are forfeited when your account is closed or banned for violating these Terms.

10. Copyright — DMCA Policy

We respect intellectual property rights and expect users to do the same. If you believe content on the Services infringes your copyright, send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our Designated Agent:

DMCA Designated Agent — Lukas Langhammer
Gutenwords LLC
30 N Gould St Ste N
Sheridan, WY 82801, United States
Email: support@vennuapp.com(subject line: "DMCA")

Your notice must include: (1) identification of the copyrighted work; (2) identification and location of the allegedly infringing material; (3) your contact information; (4) a statement of your good-faith belief that the use is not authorized; (5) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act for the owner; and (6) your physical or electronic signature.

If your content was removed and you believe this was a mistake or a misidentification, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g) to the same agent. We terminate the accounts of repeat infringers in appropriate circumstances.

11. Account Termination and Deletion

  • By you: you may stop using the Services at any time and may permanently delete your account in the app (Profile → Settings → Delete account), or on the web at https://www.vennuapp.com/delete-account if you no longer have the app installed. Deletion is genuine erasure of your personal data as described in the Privacy Policy (narrow legal-hold exceptions apply). Remember to cancel any subscription separately (Section 9.4).
  • By us: we may suspend or terminate your account as described in Section 6, or discontinue the Services (in whole or in part) with reasonable notice where practicable.
  • Sections that by their nature should survive termination (including Sections 4 (license during legal holds), 5, and 12–15) survive.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY MATCH, DATE, MEETING, OR OUTCOME WILL RESULT FROM YOUR USE, OR THAT ANY USER'S PROFILE OR CONDUCT IS ACCURATE OR LAWFUL. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUTENWORDS LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, GOODWILL, OR PROFITS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS — INCLUDING DAMAGES ARISING FROM THE CONDUCT OF OTHER USERS OR PARTNER VENUES, ONLINE OR OFFLINE — EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND (B) US $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnity

You will indemnify and hold harmless Gutenwords LLC from claims, losses, and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Services, your interactions with other users, or your breach of these Terms, except to the extent caused by our own breach.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules, except where the law of your state of residence mandatorily applies. Venue for disputes lies in the state and federal courts located in Sheridan County, Wyoming, and you and we consent to the personal jurisdiction of those courts. Nothing in these Terms prevents either of us from bringing an individual claim in small-claims court.

16. General

  • Changes to these Terms: we may update these Terms; for material changes we will give you advance notice in the app, and continued use after the effective date constitutes acceptance. The current version is always available at https://www.vennuapp.com/terms.
  • Third-party services: app stores, partner venues, and linked services have their own terms; we are not responsible for them.
  • Entire agreement / severability / no waiver / assignment: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Services; if any provision is unenforceable, the rest remains in effect; a failure to enforce is not a waiver; you may not assign these Terms, and we may assign them in connection with a corporate transaction.
  • Notices to you may be given in-app, by push notification, or by the email or phone number associated with your account.
  • Apple/Google: these Terms are between you and Gutenwords LLC only, not with Apple Inc. or Google LLC; the stores are not responsible for the Services or their content, and they are third-party beneficiaries of this section to the extent their developer terms require.

17. Contact

Gutenwords LLC 30 N Gould St Ste N Sheridan, WY 82801 United States

  • Support and legal notices: support@vennuapp.com
  • Safety concerns: reports@vennuapp.com